FAQ

We provide services to individuals, families, insurers, corporations, and institutions. Whether you’re a tourist, expat, student, or enterprise staff, we can support you with tailored medical transfer solutions.

In urgent cases, we can deploy within 12–24 hours, depending on patient’s condition, location, and international clearance. Our 24/7 team ensures rapid coordination across borders.

We work with global and regional insurers. If covered by your plan, we coordinate directly with the insurer. If not, we also offer self-pay options with transparent quotes.

We can offer ICU-level care when needed, with onboard doctors, nurses, ventilators, monitors, infusion pumps, and emergency medications. All equipment is aviation-approved.

Yes. We assist with bed availability, language support, and documentation transfer to receiving hospitals in China or abroad.

Not necessarily. We can arrange stretcher service on certain commercial airlines, which is a more cost-effective option for long-distance transfers.