How It Works
When a medical emergency happens far from home, the situation can feel overwhelming — but you don’t have to face it alone. Our cross-border medical rescue team provides a clear, reliable process to bring patients safely from one country to another. From your first call to final hospital arrival, we handle every step with medical precision, international coordination, and personal care.
Below is an overview of how our service works, what documents you’ll need, and which transport options are available for your situation.
Quick Contact
Need urgent medical transport support? Our coordination team is standing by.
- Email：info@tkpma.cn
- TEL： +86 75583980108
- FAX ：+86 75583980408
Service Activation Flow
Our five-step activation process ensures that your emergency is handled with structure and clarity. From the first call to safe arrival, each phase is designed to minimize delays and maximize patient safety.
Step 1: Receive Inquiry
Our 24/7 Coordination Center promptly captures every transfer request—collecting patient details, medical history, preferred schedule and insurance information—to ensure no critical data is missed at the outset.
Step 2: Clinical Review
A dedicated nurse or physician conducts a thorough assessment of the patient’s condition, treatment requirements and stability, then defines any special equipment or personnel needed to guarantee safety throughout the journey.
Step 3: Route & Mode Plan
Leveraging global logistics expertise, our team evaluates air, ground and rail options to design the most efficient and comfortable route—taking into account distance, patient acuity, transit times and regulatory clearances.
Step 4: Quotation & Consent
We prepare a transparent cost estimate covering all services, secure client approval and consent forms, and confirm insurance preauthorizations so there are no surprises and all parties are fully informed.
Step 5: Activate Resources
Upon approval, we mobilize our network of flight nurses, critical-care attendants, medical escorts and specialized equipment—ensuring life-support systems, monitors and medications are ready and tested.
Step 6: On-site Pickup
Our transport team arrives on location with a fully equipped medical kit, conducts a bedside handover, stabilizes the patient for travel and completes all safety checks before departure.
Step 7: In-transit Care
Throughout the journey, our clinical staff continuously monitor vital signs, administer treatments as needed and adjust life-support settings—maintaining the highest standard of care until arrival.
Step 8: Destination Handover
Upon reaching the receiving facility, we conduct a formal patient transfer with detailed medical reports and equipment handoff—briefing the local team to ensure seamless continuity of care.
Step 9: Follow-up & Claims
After transfer completion, our team conducts patient satisfaction and outcome follow-ups, handles billing and insurance claim submissions, and addresses any post-transfer questions or support requests.
Client Preparation Guide
Your Essential Checklist Before Cross-Border Medical Evacuation
To ensure a smooth and timely international medical rescue, we kindly ask families or coordinators to prepare the following documents and details in advance:
Before a cross-border medical evacuation can proceed, it is essential to gather the patient’s recent medical records, including discharge summaries, diagnoses, ongoing treatment plans, and a list of current medications. If possible, these documents should be translated into English to facilitate communication with international medical teams. Having the contact details of the attending physician at the current hospital is also recommended, in case direct coordination or medical clarification is needed.
You should prepare the patient’s passport and any identification documents for accompanying family members. Depending on the destination, valid visas may be required, and for minors, supporting documents such as a birth certificate or a legal authorization letter will be necessary. If the patient holds a residence permit or other immigration status documents, these should also be included. Having scanned or photographed copies ready can help speed up processing in urgent cases.
If the patient has international health or travel insurance, a copy of the policy should be provided, along with the insurer’s contact details. It’s also important to identify the responsible party for payment in case insurance is not applicable. Some evacuation cases require upfront financial guarantees, so having this information ready will help avoid delays. In some instances, consent forms may need to be signed to allow communication between medical providers and insurers.
It is helpful to assign a trusted family member as the authorized representative who can make decisions and sign documents on the patient’s behalf. This person should be reachable at all times. You should also inform us of a secondary emergency contact. If you have a preferred receiving hospital or country, let us know in advance, otherwise we will suggest based on medical needs and visa accessibility. Also, inform us early of any special requirements such as medical oxygen, language assistance, or mobility support.
Visa requirements vary based on destination country and nationality. In many cases, a medical visa or humanitarian permit is needed. We can assist with invitation letters and embassy communication to speed up the process. However, processing time may still take 24 to 72 hours, so we recommend beginning visa preparation as soon as possible. Escorting family members must also ensure their own documents and visas are in order.
Medical Transport Methods Comparison
Compare different medical evacuation options and choose what fits your needs best.
| Criteria | Ground Ambulance (Local) | Commercial Flight with Escort | Air Ambulance (Chartered Medical Jet) |
| Speed | Slow to moderate, depends on road conditions and distance | Moderate, depends on flight availability and ticketing | Very fast, often ready within 6–24 hours |
| Range | Short to mid-range (within a country or nearby) | Long-range, international available if flights exist | Global, including remote or restricted areas |
| Medical Support | Basic first-aid or EMT | Nurse/doctor escort, limited onboard equipment | Fully equipped ICU onboard with medical team |
| Comfort & Safety | Low – long ride, bumpy, not ideal for critical patients | Moderate – depends on airline, risks due to limited support | High – tailored to patient’s condition with full monitoring |
| Cost | Low | Medium | High (but necessary for critical cases) |
| Best For | Local hospital transfers, stable cases | Non-critical patients needing support, long distance | Critical or unstable patients, urgent international evacuation |
When every minute counts, having a reliable and professional medical evacuation process makes all the difference. Our team is here to guide you and your loved ones through each stage of cross-border medical transport — from initial contact to final hospital handover — with speed, care, and precision.
